Job Description

Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant.

Who is IDM?

Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we reach. As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you!

The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow. If you're keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through! We can't wait to hear from you.

Responsibilities:

• Resolving client queries dealing with:
• Debt counselling
• Additional financial services/products
• The National Credit Act
• Short/non-payment queries
• Payment and debit order queries
• Balances
• Credit reports
• Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
• Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times
• Educating and referring clients to the Company self-service client portal

• 1 year of Client Service/Call Centre Experience
• Diploma/Degree in the Financial Services Industry advantageous
• Excellent Communications skills verbal and written
• Computer Literate
• Excellent Problem-solving skills
• Empathy and customer understanding
• Calm under pressure
• Positive attitude
• Favourable Credit and Criminal records
• Lives the IDM Values

• Competitive salary and benefits package
• Opportunity to work with a talented team of professionals
• Chance to make a real difference in the lives of our clients
• Opportunity to grow and develop your career
• Access to bursaries to further your studies
• Short courses to advance your career within IDM
• Medical & Retirement Annuity Benefits and more
• Half a day off for your birthday
• Company Transportation provided when applicable

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