Job Description

:

Client Service Advisor

Ready for the next step in your career in Insurance? We're hiring!

We are currently recruiting a Client Service Adviser to join our Corporate team based, on a hybrid basis, from our head office in Sandton.

The role of the Client Service Advisor is to work closely with the Client Manager/ Account Executive or Strategic Account Manager to retain and service existing and prospective clients.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for being the primary point of contact for clients
Contributes to and provides input into the entire client life-cycle, including renewals, endorsements and/or cancellations.
Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy
Works with Client Manager or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities
Provides clients with renewal notices and reminders
Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers
Communicates with insurers on any discounts, following requests from clients
Manages and facilitates the cancellation process and creates the necessary documentation
Fulfils the primary point of contact for clients providing services and resolving queries
Assists in the day to day running of clientsxe2x80x99 risk and insurance programmes, producing and checking documentation where required
Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists)
Contributes to all client planning meetings and attends and contributes to internal and external client meetings
Responsible for credit control

How this opportunity is different

This is an exciting time to be joining the Corporate team as we expand into new areas and sectors. We are looking for enthusiastic and pro-active individuals to join us on that journey, working in a dynamic team with full support from the client managers and the rest of the team.

Skills and experience that will lead to success

Qualifications

• A minimum of Grade 12 or equivalent
• A Bachelorxe2x80x99s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA

Knowledge

• Excellent knowledge of policy wordings
• A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes

• Advanced analytical, technical and problem-solving skills and abilities
• Ability to communicate effectively
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams

Experience

• Have a minimum of 2 - 3 yearsxe2x80x99 experience in a similar or related role

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two xe2x80x9cGlobal Wellbeing Daysxe2x80x9d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

2531657

Aon