Job Description

:

German Speaking Client Service Advisor (BPO/Retail)

Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 they picked up two awards at the prestigious European Contact Centre Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year.

Job Type: On-site | Cape Town

Salary: R13 000 - R16 000 CTC per month

Start Date: 4th September 2023 - 7th January 2024 (Contract)

Requirements

Fluent in German (C1) and English

Completed Matric Qualification

South African Citizenship / ID / Permanent Residency

Responsibilities

Brand ambassador for the client

Ensure customer service is provided at a high standard

Ensure that all customers can communicate with ease by acting quickly and consistently

Display your passion for service by always putting customers first

Make sure the customer is at the heart of every conversation

Achieve all personal KPIs

Take ownership and responsibility for personal development, learning and performance levels

Willingly undertake all necessary training provided by the Training Manager or client



If you are interested, please apply via our website or email your CV to . Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).

Black Pen Recruitment