Job Description

Job description:The purpose of the position will be to supervise a team of Claims Consultants, which will include the day-to-day operations of the team and to oversee that all claims' activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.

Responsibilities:

Supervising a team of Claims Consultants (focusing on personal and commercial lines)

Identify the training and development requirements of the team members

Monitor the performance of each team member, provide feedback in this regard, and implement suitable corrective action where applicable

Report, investigate and assist with disciplinary action where required

Develop and maintain efficient professional relationships with clients, advisor offices and service providers

Coordinate daily claims activities

Improve on service delivery by monitoring work quality and procedures

Investigate and resolve complaints received

Resolve escalated and/or complex queries

Complete monthly analysis of data and reporting

Skill sets required:

Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognised by the FSCA

Regulatory Exam Level 1 (Representatives RE5)

Minimum 5 years' Claims Team Leader experience (personal and commercial lines) in the short-term insurance industry

Previous supervisory experience will serve as an advantage

Excellent communication skills (verbal and written)

Highly deadline driven, quality orientated and resilient

Strong planning and organising skills

Strong supervisory skills

Strong negotiation and problem-solving skills

Client focussed with strong interpersonal and negotiation skills

Policy, product, and systems knowledge

Ability to adapt and respond to a complex, fast paced and pressurised environment

Job Type: Full-time

Work Location: In person