Team Leader Claims
Sandton, GP, ZA, South Africa
Job Description
Business Unit:
Discovery InsureFunction:
ManagementDate:
30 Apr 2025Key Purpose
To lead a team of total loss claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.
Areas of responsibility may include but not limited to
Full line management function within scope of role Reporting to MANCO on Ops dashboard and team stats Escalated query handling form various stakeholders Reporting to various stakeholders on team performance Call quality audits on own teams Call coaching Goal setting per advisor Monthly 1:1's and performance discussions
Education and Experience
Matric (Essential) 5 years' minimum short term insurance claims experience (Essential) 3 years' minimum short term insurance team leader experience in a claims call centre environment (Essential) Degree (Advantageous)
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Job Detail
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Job IdJD1416574
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, GP, ZA, South Africa
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EducationNot mentioned