Job Description

Closing Date 2025/08/22
Reference Number MMH250813-2
Job Title Claims Procurement: Service Provider Relationship Manager
Position Type Permanent
Role Family Client Services
Cluster Momentum Insure Company Limited
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction
Momentum Group Limited (Momentum Group) is a significant player in South Africa's life insurance and integrated financial services sectors. We are a proud Level 1 B-BBEE South African-based group dedicated to building and protecting our clients' financial dreams. Our client-facing retail and specialist brands, including renowned names such as Momentum, Metropolitan, Guardrisk, and Eris Properties, play a pivotal role in fulfilling this purpose.
Our federated model emphasises empowerment, accountability, and continuous engagement with all aims to unleash each business unit's inherent energy and commercial drive through our collaborative federated approach. Visit us at
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Effectively manage strategic partnerships across our network of service providers by fostering a long-term, value-driven relationships, ensuring service excellence, and aligning service provider performance with our business objectives.
Requirements

• Bachelor's degree in Business studies, Supply Chain, or a related field
• 5+ years' experience in relationship/ account management, vendor management, or similar roles
• Proven track record of managing external relationships and driving performance improvement.
• Strong interpersonal, communication, and negotiation skills.
• Comfortable with frequent travel (up to 50-70% of the time).
• Proficiency in MS Office and relationship management tools.
• Ability to work independently, with a strong sense of ownership and accountability.

Duties & Responsibilities
Internal Process

• Build, maintain, and grow a strong professional relationship with key service providers to foster mutual trust, collaboration, and performance improvement
• Assess provider performance through qualitative feedback, KPIs, SLAs, CSIs, VOC and other performance metrics. Address underperformance with actionable improvement plans
• Lead discussions around contractual terms, service issues, and potential disputes. Drive win-win outcomes through effective negotiation and diplomacy
• Assess level of client satisfactions with current service providers and make recommendations to address shortcoming
• Analyse all benefits, risks and costs of proposed strategies/ service providers to determine whether they are viable
• Act as the central point of contact between the business and service providers, ensuring alignment on objectives, policies, and service expectations
• Work closely with internal teams (e.g., claims, actuarial, underwriting and service) to communicate provider capabilities, risks, and opportunities
• Stay informed on industry trends, emerging providers, and competitive benchmarks to support informed decision-making
• Frequently travel to service provider locations for site visits, performance discussions, problem-solving, and strategic alignment

Client

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and service
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Provide authoritative, expertise and advice to clients and stakeholders
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

People

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation
• Positively influence and manage change and offer specialist support where required
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
• Take ownership for driving career development

Finance

• Contribute to the financial planning process within mandated area
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Relationship-building and stakeholder influence
• Strategic thinking and operational insight
• Adaptability and problem-solving under pressure
• Strong verbal and written communication
• High emotional intelligence and cultural sensitivity
• Collaborative mindset and professional presence

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.