Job Description

Introduction

Momentum Group Limited (Momentum Group) is a significant player in South Africa's life insurance and integrated financial services sectors. We are a proud Level 1 B-BBEE South African-based group dedicated to building and protecting our clients' financial dreams. Our client-facing retail and specialist brands, including renowned names such as Momentum, Metropolitan, Guardrisk, and Eris Properties, play a pivotal role in fulfilling this purpose.

Our federated model emphasises empowerment, accountability, and continuous engagement with all aims to unleash each business unit's inherent energy and commercial drive through our collaborative federated approach. Visit us at www.momentumgroupltd.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Effectively manage strategic partnerships across our network of service providers by fostering a long-term, value-driven relationships, ensuring service excellence, and aligning service provider performance with our business objectives.

Requirements

Bachelor's degree in Business studies, Supply Chain, or a related field
5+ years' experience in relationship/ account management, vendor management, or similar roles
Proven track record of managing external relationships and driving performance improvement.
Strong interpersonal, communication, and negotiation skills.
Comfortable with frequent travel (up to 50-70% of the time).
Proficiency in MS Office and relationship management tools.
Ability to work independently, with a strong sense of ownership and accountability.

Duties & Responsibilities

Internal Process

Build, maintain, and grow a strong professional relationship with key service providers to foster mutual trust, collaboration, and performance improvement
Assess provider performance through qualitative feedback, KPIs, SLAs, CSIs, VOC and other performance metrics. Address underperformance with actionable improvement plans
Lead discussions around contractual terms, service issues, and potential disputes. Drive win-win outcomes through effective negotiation and diplomacy
Assess level of client satisfactions with current service providers and make recommendations to address shortcoming
Analyse all benefits, risks and costs of proposed strategies/ service providers to determine whether they are viable
Act as the central point of contact between the business and service providers, ensuring alignment on objectives, policies, and service expectations
Work closely with internal teams (e.g., claims, actuarial, underwriting and service) to communicate provider capabilities, risks, and opportunities
Stay informed on industry trends, emerging providers, and competitive benchmarks to support informed decision-making
Frequently travel to service provider locations for site visits, performance discussions, problem-solving, and strategic alignment
Client

Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and service
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
Provide authoritative, expertise and advice to clients and stakeholders
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
People

Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation
Positively influence and manage change and offer specialist support where required
Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
Take ownership for driving career development
Finance

Contribute to the financial planning process within mandated area
Identify opportunities to enhance cost effectiveness and increase operational efficiency
Manage financial and other company resources under your control with due respect
Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

Relationship-building and stakeholder influence
Strategic thinking and operational insight
Adaptability and problem-solving under pressure
Strong verbal and written communication
High emotional intelligence and cultural sensitivity
* Collaborative mindset and professional presence