Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
To consistently meet set net of churn growth targets
Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service
Utilize and incorporate competencies of the services of the "Product Specialist" & "Product Managers" to ensure that the companies required budgets are met
Foster an atmosphere of self-study with regards to trends in the telecommunications market to ensure that the company is viewed as a leader in the Telecommunications industry.
Job Skills
Change management facilitation skills (not necessarily IT specific)
Effective time management skills
Able to direct a channel with multiple accounts and partners
promote teamwork and camaraderie amongst staff
able to communicate well and document reports
possess good interpersonal relationship towards co-worker
Minimum Requirements
Grade 12
Diploma in Accounting, Business Management
3 years experience in Account Management * 3 years experience in Telecom environment
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