Job Description

Closing Date 2023/08/08
Reference Number MMH230728-3
Job Title Change Specialist
Position Type Permanent
Role Family Human Capital
Cluster International
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewardsprogramme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enablesbusiness and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financialsolutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose

Lead change management activities by ensuring that standardised methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximise the return on investment by minimising the impact of change-related incidents upon productivity, production, employee retention and operations in a specific area.
Requirements

• Degree in the field of Behavioural Sciences or equivalent

• Prosci Certification or Change management certification

• 3-5 years' experience in change management

• Experience in the financial services industry

• Experience in project management

• Knowledge of change management principles

• Knowledge of change methodologies and approaches

• Knowledge of project management methodologies and approaches

• Knowledge or organisational models and strategy

• Knowledge of systems thinking/theory

Duties & Responsibilities

INTERNAL PROCESS

• Develop a thorough understanding of the business strategy for the business area to inform change approach

• Utilise and develop key operational plans and assist with the successful implementation and support of those strategies

• Collate, analyse and provide feedback and suggestions to drive innovation and improvement of processes, people, and systems

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

• Collaborate with internal and external stakeholders to ensure the effective implementation of all business change within the designated area

• Inform the design, development, delivery and management of change related communications within the area of change.

• Conduct impact analyses, assess change readiness and identify key stakeholders to inform the change and execution plan.

• Provide input, document requirements and support the design and delivery of training programs, social support platforms, as well as organisational tools and information flow to build the required capability and support the adoption of the change

• Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the successful implementation of the desired change.

• Identify and manage anticipated resistance for the area of change by implementing various change management tactics.

• Consult, coach and co-ordinate efforts with ecosystem of change area.

• Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive the adoption of the desired change.

• Support and engage senior and middle management leaders to create readiness and buy in for the change.

• Coach managers and supervisors to equip managers and supervisors to lead, endorse and manage any change related activity and adoption

• Guide and provide input to the project plan to ensure all change management elements and activities are documented and integrated into the delivery plan.

• Guide and provide input to the project plan to ensure al change management elements and activities are document and integrated in to the delivery plan.

• Evaluate and ensure user readiness and effective stakeholder management Identify, manage, monitor and report risks and issues associated with change implementation

• Manage the change portfolio in the province by acting as a key contact for all business change in the area whilst managing change initiatives and the adoption thereof

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.

• Build and maintain relationships with clients and internal and external stakeholders.

• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.

• Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively drive, influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area.

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forums.

Competencies

• Generating Ideas

• Interacting with People

• Establishing Rapport

• Articulating Information

• Resolving Conflict

• Embracing Change

• Understanding People

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan