Job Description

JOB PURPOSE




To implement change management and project training interventions in support of PMO and business projects objectives thus maximizing employee engagement and create an environment of increased change adoption.




KEY PERFORMANCE AREAS




Apply a structured change management approach and methodology for the people side change efforts.

Implement change management strategies based on situational awareness of the details change and the groups being impacted by the change.

Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.

Conduct readiness assessments and change impacts assessment, evaluate results and present findings in a logical and easy-to-understand manner.

Implement targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.

Support the execution of plans by employee-facing managers and business leaders.

Monitor and manage measurement systems to track adoption, utilization and proficiency of individual changes.

Identify resistance and performance gaps, and work to develop and implement corrective actions

Implement reinforcement mechanisms and celebrations of success.

Work with Communication Unit and HR in the formulation of particular plans and activities to support project implementation when required.

Manage change champion network

Collaborates with Business Analyst, Technical Team within a project to obtain information required to develop training materials on all aspects of the product

Delivers Training Programs / Modules based on training plan requirements and according to a project -driven schedule



EDUCATION, SKILLS AND EXPERIENCE


A relevant university degree or national diploma

Minimum 3 years' experience as a Change Analyst

Change management certification an advantage.

* Proficiency in MS Office applications;