Job Description

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- Oversee daily activities of car wash attendants and team members and ensure that their duties are being fulfilled as per the attached. - Assign tasks and manage schedules, including breaks and shift rotations. - Train new employees on safety procedures, equipment use, and customer service. - Deal with disciplinary issues relating to the staff.
2.

- Inspect vehicles before and after washing to ensure quality standards are met. - Address and resolve any customer complaints regarding service quality. - Perform regular checks on washing supplies and materials for effective cleaning.
3.

- Monitor and maintain car wash equipment to ensure proper function. - Coordinate with maintenance for any equipment repairs or replacements. - Keep track of cleaning supplies, reorder as needed and ensure proper storage.
4.

- Greet customers, answer questions, and assist with selecting service packages. - Handle customer complaints and offer solutions to improve satisfaction. - Educate customers on additional services or upgrades.
5.

- Enforce safety policies to prevent injuries or accidents. - Ensure proper use of protective gear and equipment by all team members. - Provide ongoing training for employees on safety protocols.
6.

- Track usage of cleaning agents, soaps, wax, and other supplies.
7.

- Plan and post weekly shift schedules for the car wash staff. - Manage staffing levels to meet peak hours and demand. - Coordinate time-off requests and handle staffing adjustments as needed.
8

- Ensure the car wash site, waiting area, and staff areas are clean and organized. - Organize cleaning supplies and tools for easy access and efficiency. - Set up and enforce protocols for cleaning and maintaining the car wash area.
Job Type: Full-time

Ability to commute/relocate:

Umhlali, KwaZulu-Natal 4420: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Can you describe your experience with car cleaning and detailing?
License/Certification:

drivers licence (Preferred)
Work Location: In person