Call Center Representative
Job Description
We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team! The focus of the role is to take incoming calls from customers to service their requests, along with making outbound calls to customers.
The Role doesn't require any related experience
Responsibilities
Answer incoming calls from customers and assist them with their queries.
Verify customers' identity by following company procedures before discussing any accounts, products, or information.
Keep customers' information up to date on the internal CRM system.
Assist customers with their queries, provide information on products, and take payments over the phone.
Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
Skills/ Qalifications
Strong customer service skills
Excellent communication skills, both written and verbal
Able to multi-task effectively
Job Type: Permanent
Education:
High School (matric) (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1642921
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned