Job Description

What you'll do:
Client Relationship Management

• Serve as the primary point of contact and trusted advisor for assigned clients.
• Build and maintain strong, enduring client relationships based on trust, transparency, and mutual respect.
• Proactively identify and address client needs and challenges.
• Manage client expectations and ensure consistent delivery of high-quality service.
• Lead client presentations and meetings.

Strategic Planning & Execution

• Develop and implement integrated communication plans and strategies that align with client business objectives.
• Oversee the execution of all client projects, ensuring timely delivery and adherence to budget.
• Lead the creative development process, providing clear briefs and constructive feedback.
• Monitor campaign performance and provide regular reporting to clients.

Financial Management

• Responsible for the overall profitability of assigned client accounts.
• Develop and manage budgets, forecasts, and resource allocation.
• Monitor and control project costs, ensuring adherence to agreed-upon budgets.
• Identify and pursue opportunities for organic growth within existing client accounts.

Team Leadership & Development

• Manage, mentor, and develop a high-performing client service team.
• Provide regular coaching and feedback to team members.
• Conduct performance reviews and identify training needs.
• Foster a positive and collaborative team environment.
• Oversee all HR-related matters for the team, including recruitment, onboarding, and performance management.

Agency Integration & Collaboration

• Drive the integration of agency offerings across different departments and disciplines.
• Collaborate effectively with internal teams (creative, media, digital, etc.) to ensure seamless project execution.
• Share knowledge and best practices across the agency.

What you'll need:

• Brand management or marketing communications diploma or degree or equivalent.
• 2-3 years of experience as a Business Unit Director, preferably within an agency setting.
• Minimum 12 years in a marketing communications role encompassing strategy, advertising, research, or marketing.
• Proven ability to develop and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong business acumen and financial management skills.
• Experience managing and developing high-performing teams.
• Ability to think strategically and solve problems creatively.
• Deep understanding of the digital marketing landscape.
• Proficiency in Microsoft Office Suite and relevant industry software.