Job Description

Client Management Johannesburg, South Africa Starcom Management On-Site 4/10/2025 104822

Company description

We are the Human Experience Agency. We believe the growth opportunity lies in people. We understand and anticipate human desires to deliver media experiences of value. We call this PeoplePoweredGrowth! Focusing on both business outcomes and human outcomes is proven to deliver stronger growth for clients. PeoplePoweredGrowth identifies the intersection between what people want and what brands need, to create media experiences of value. PeoplePoweredGrowth orchestrates the right talent and capability to solve for clients' unique business challenges through interconnected capability. PeoplePoweredGrowth embodies a way of thinking, working, and learning; challenging the status quo and always reaching for a better. It is a culture of never standing still. Starcom is a full service, global media agency with a presence in multiple markets around the world. We believe in the power of our network and work closely with our global colleagues to ensure that we are providing our clients with global best practice, localized for the South African market. Our clients include Mondelez, Haleon (GSK), Samsung, Stellantis, Sandoz, Kellogg's to name a few. We are part of the Publicis network - the fastest growing global network.

Overview

Takes overall responsibility for the team, running of the day to day as well as the strategic outputs for the unit.

Responsibilities

Manage and produce quality work in line with: Agency processes. Global tools and processes. Oversee the delivery of clear, innovative strategies at a senior level. Assist with media negotiations if necessary. Ensure teams (Offline and Online) are consolidating flow plans into one flow plan. Work collaboratively with partner agencies. Manage client relationships at all levels in the business. Manage team: motivate, mentor and discipline if necessary. Ensure seamless work with ATL and digital strategists on the business. Develop other strategists in the team or Groupe. Work on New Business Pitches as and when required Manage general work output quality from the business unit. Manage the end-to-end financials of your accounts

Hard KPI scores:

Accurate invoice packs delivered to resources to client to meet payment cycles. Financial Performance: Over-dues at no more than 9.5% of book outstanding per month. Revenue Growth: Revenue growth targets (5% increase in revenue through fees or selling diversified services). Supply accurate budget figures quarterly. Key client satisfaction: Client appraisals @ 75% as an average and no less than 70% for a single discipline. Client retention. No loss of local business in the next 24 months. Effective representation of Publicis Media: Keep abreast of international and local trends, across all agency disciplines and practices. Bi-annual thought-leadership/opinion piece either written or delivered in a presentation.

Qualifications

Senior Media Specialist with a minimum of 7 years media experience, with a thorough understanding of ATL and Digital media Thorough understanding of all planning and buying processes. Thorough understanding and experience of Media Agency processes and tools Experience managing teams. * Enjoys entertaining clients / attending functions.