Job Description

Job Advert Summary

To examine how the organisation operates across multiple functional units and recommend ways to improve overall performance and efficiency. This includes driving the execution of these recommendations to ensure seamless operations and achieving long-term performance goals. This role provides consultative services and analytic support to business management leveraging LEAN practices, Agile ways of work, Six Sigma methodologies and tools, capacity planning, resource allocation, work simplification, service level management, organisational design, consolidation, performance measurement systems, productivity improvement and expense control.

Minimum Requirements

Education:

Bachelor's Degree in Indurstrial Engineering (or similar), Information Technology, Operations Management or similar Postgraduate in Business Administration, Business Process Management or Systems Engineering (preferred) Certified Business Process Professional (preferred) Agile and/or Project Management Certification (preferred) Six Sigma Black or Green Certification (preferred)

Experience:

3 - 7 years of working experience in Business Process Improvement/Automation Expert Process modelling methods and standards Advanced Process engineering methodologies (6 Sigma/Lean Sigma/ITIL/CMM) Advanced Knowledge of software development life-cycle methodologies Banking or Financial Services background would be preferred

Knowledge and Skills:

Business Process Modeling Deep understanding of advanced business modeling concepts Knowledge of business processing tools Ability to navigate complex organisational structures and work in a matrix-type environment Ability to foster collaboration, value the perspectives of others and gain support and buy-in for recommendations Business architecture skills Ability to facilitate business rules mining Working with information/data architecture teams to identify linkages between data architecture, business and application architecture components

Competencies:

Problem Solving Analytical thinking Facilitation Verbal/Written Communication skills Adaptability/Flexibility Collaboration Teamwork Leadership

Duties and Responsibilities

Lead the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement and automation initiatives assuring optimal business and functional delivery of the strategic delivery framework Access and analyse processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement Improve organisational capabilities including facilitating company growth, customer loyalty, cost reduction, improved efficiency, employee engagement and culture change through the application of high-impact business process engineering initiatives Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives Drive consensus among business units, process ownership, and governance Participate in planning sessions with business owners to improve business processes and to prioritise and drive process re-engineering initiatives including process ownership and governance Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements. Document processes and procedures using standard methodologies and tools, ensuring all changes to processes are reflected in the repository of process documentation Design activities include the documentation, management and oversight of end-to-end business process analysis assuring improved productivity, cost effectiveness, appropriate embedding of Key Performance Indicators, and appropriate controls for both regulatory and compliance considerations * Conduct risk assessments to identify potential process vulnerabilities and implement mitigation strategies