Job Description

The role
This career opportunity is available at Santam Client Solutions for the Business Intelligence Manager, who will be based in either Cape Town or Johannesburg
What will you do?
We are looking for a hands-on Business Intelligence Manager to lead and grow the delivery of scalable, well-governed Power BI reporting solutions at Santam Client Solutions. You will be responsible for ensuring the successful migration of manual Excel reports to dynamic Power BI dashboards, with a strong focus on reusability, accuracy, and stability.
You'll manage a small, junior BI team and work across business and IT to ensure timely, validated, and well-documented reporting assets that support decision-making. This role requires a strong mix of technical Power BI expertise, data modeling skills, and delivery management
What will make you successful in this role?
KEY RESPONSIBILITIES:

• Own the end-to-end Power BI development lifecycle, from Jira ticket to dashboard delivery and post deployment support.
• Review and validate junior team members' work to ensure data accuracy, reliability, and consistency.
• Refactor and migrate legacy Excel reports into scalable Power BI solutions using dataflows and standardised models.
• Set up and enforce technical documentation standards, refresh schedules, and report governance processes.
• Build reusable dataflows and ensure a single source of truth across reports.
• Manage the team's Jira board and support queue, ensuring consistent prioritization and timely delivery.
• Collaborate with Central IT to improve data access, data quality, and pipeline reliability.
• Work directly with business leaders to understand reporting needs and deliver practical, insight-driven dashboards.
• Act as the bridge between Business Analyst (BA) teams and the BI team to ensure clear understanding of requirements, strong technical solutioning , documentation, and alignment to business needs.
• Drive the adoption and optimisation of Powerbi and other modern BI technologies to enhance delivery efficiency and innovation.
• Maintain a central library of standardised calculations and ensure consistency across all reporting assets.
• Coaching and mentoring of junior BI staff

WHAT YOU NEED TO SUCCEED:
Technical Must-Haves

• 5+ years of hands-on experience in Power BI development in enterprise environments
• Strong proficiency in DAX, M/Power Query, and Power BI Dataflows
• Solid SQL skills and understanding of relational data models
• Comfortable working in Power BI Premium Capacity environments
• Experience working with Jira/DevOps tools for tracking and delivery
• Exposure to Microsoft Fabric F64 and Power Automate (advantageous)

Leadership & Delivery

• Experience mentoring or leading junior BI developers
• Able to manage delivery pipelines, set standards, and enforce good practices
• Strong communication and collaboration skills across business and IT
• Comfortable with data wrangling from different data environments

PERSONAL FIT

• You enjoy rolling up your sleeves to build, debug, and coach
• You thrive in messy environments where you bring order and structure
• You're driven by getting things done, not just planning them
• You balance technical detail with business understanding
• You're adaptable and can work through data gaps and tech debt

Qualifications and Experience

• Bachelor's degree in computer science, Information Systems, or related
• 5+ years BI development, 2+ years in a leadership/oversight role

Personal Attributes

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

Who are we
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
aware of a suitably qualified individual outside Santam.