Job Description

ROLE PURPOSE

As a Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross-functional teams to ensure successful project delivery and continuous improvement.

ROLE REQUIREMENT

Process Analysis:

Conduct a thorough analysis of existing business processes to identify opportunities for automation.

Requirements Gathering:

Work closely with stakeholders to gather and document business requirements for RPA solutions.

Solution Design:

Develop detailed process maps and design automation workflows in collaboration with RPA developers.

Project Management

: Manage RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.

Testing and Validation:

Oversee the testing and validation of RPA solutions to ensure they meet business requirements and function as intended.

Change Management:

Facilitate change management activities to ensure smooth adoption of RPA solutions across the organization.

Performance Monitoring:

Monitor the performance of implemented RPA solutions and identify areas for improvement. Reporting: Prepare and present regular reports on project status, performance metrics, and ROI to senior management. Progress Tracking: Track project progress using Jira and ensure all documentation is updated on Confluence.

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Business Administration, Information Technology, or a related field. IITIL V4/5 Foundations Minimum of 3 years of experience as a Business Analyst. Technical Skills: Proficiency in RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Familiarity with process mapping tools and techniques. Working experience in the following systems: ServiceNow, ForceLink, MSPI, Siebel Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels. Project Management: Proven experience in managing projects, with a solid understanding of project management methodologies. Tools Proficiency: Experience with Jira for progress tracking and Confluence for documentation management. * Experience in a telecommunication operational environment - advantageous