Job Description

Are you a team player that enjoys working with developers, testers, and stakeholders from the business? Do you appreciate taking the initiative, taking responsibility for your company demands, and enjoying becoming involved in the details? If the answer to each of these questions is "yes," you are welcome to apply if you fulfill the prerequisites. Assembling the business's requirements, creating a Business Requirement Document (BRD), and doing analysis to support the development and operational teams will be your primary responsibilities.



Key Performance Areas:



1. Business Analysis Planning and Monitoring

Identify the Key stakeholders. Determine the activities required to successfully complete the business analysis. Track and communicate the progress of work items throughout the SDLC (monitor the task or tickets end-to-end throughout the lifecycle). Accurately estimate the required business analysis of work items.


2. Requirements Elicitation, Management & Communication

Ensure all the resources needed for analysis are organized and scheduled. Meet with stakeholders to gather requirements. Document the business and functional and information requirements. Validate that the stated requirements match the stakeholders' expectations.


3. Requirements Analysis

Ensure that requirements are prioritized. Use a combination of text, matrices, diagrams and formal models to conceptualise the requirements. Define Assumptions, Constraints and Risks. Ensure that requirements specifications meet the necessary standard of quality. Validate that all requirements support the Product business architecture. Identify and define Value to be achieved, Assumptions, Constraints, Risks, Training and Reporting Requirements


4. Solution Assessment and Validation

Ensure that the proposed solution meet the stakeholders' requirements. Assist the testing team to ensure the solution is validated against the business requirements. Review UAT test results (re-test where necessary) for deployment and perform Post Deployment checks Assess whether the organisation is ready to make effective use of the solution. Helps manage prioritisation process with business owners.


5. Product enablement & competency

Provide business support for internal and external stakeholders within the PPL SLA and support with testing when necessary. Identify recurring themes and trends from business support which require solutions or updates to the current way of work Mentor peers and less experienced Business Analysts by providing guidance on products, analysis techniques and competencies.


Functional Competencies:

Good understanding of business analysis concepts, tools, and methodologies Ability to facilitate, research, model and define requirements Experience working in a scrum development process Process Modelling and Problem Tracking. Ability to work independently as well as in a team Experience in using SQL to query databases and complete test cases is advantageous Strong interpersonal and communication skills to help the team work together and to provide a good service


Behavioural Competencies:

Information gathering & Problem analysis. Ability to facilitate, research, model and define requirements. Good understanding of UX/UI design. Experience working in an agile development process. Quick problem solver with an eye for detail and accuracy Experience in using SQL to query databases and complete test cases is advantageous. Self-development.


Qualifications:

3-year tertiary qualification in relevant technical/analytical related field of study Diploma in Business Analysis from FTI or equivalent


Experience

3-4 Years experience in an intermediate role within a formal business analysis environment Experience within the Financial Services industry would be advantageous Experience with Contact Centre work will be advantageous Experience with Telephony, Automated Diallers,WhatsApp integration, and other communication technologies will be advantageous


Closing date: 04 July 2025



Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.



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