Pepkor Payments & Lending

We are looking for a strategic and results driven Workforce Optimisation Manager to lead and manage all aspects of Workforce Management across our Contact Centre operations. This includes forecasting, scheduling, real time management, capacity planning, reporting and analytics. You will…

Are you passionate about developing others and inspiring growth? We are looking for a motivated and dynamic Learning and Development Facilitator to join our team. This role focuses on delivering and developing internal operational training aimed at enhancing the skills…

Are you a team player that enjoys working with developers, testers, and stakeholders from the business? Do you appreciate taking the initiative, taking responsibility for your company demands, and enjoying becoming involved in the details? If the answer to each…

The Dialer Administrator is responsible for overseeing the smooth functioning of the Dialer system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimization. The Dialer Administrator will be responsible for ensuring…