Job Description

Job Summary
We are seeking a Business Analyst for a Fixed Term contract of 9 months to start ASAP
Position is Gauteng Based and Hybrid based (3 days in office, 2 days work from home)
The Business Analyst will play a critical role in supporting the Specialist Solutions -wide as-is landscape assessment across 10 unique specialist insurance entities.
The purpose of the assessment is to understand and document the current state of each entity's operating model, systems, automation levels, document management, and unique operational functionalities to inform strategic decision-making and harmonization opportunities.
KEY RESPONSIBILITIES
1. Stakeholder Engagement & Coordination

• Engage with representatives across all 10 specialist entities to build relationships and gather information.
• Facilitate workshops, interviews, and working sessions with functional and technical stakeholders.
• Serve as the liaison between central project leadership and each entity.

2. Data Collection & Analysis

• Develop, refine, and distribute data collection tools (e.g., surveys, templates, interview guides).
• Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices.
• Identify patterns, pain points, duplication, or opportunities across the entities.

3. Documentation & Mapping

• Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews.
• Create process heatmaps and maturity assessments per entity.
• Produce comparison matrices, dashboards, and executive summaries to communicate findings.

4. Insight Generation & Recommendations

• Support synthesis of findings
• Contribute to defining potential future-state or improvement areas.
• Work collaboratively with the project team to support roadmap development.

5. Reporting & Presentation

• Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders.
• Assist with the development of an executive view of the landscape and entity-specific scorecards.

QUALIFICATIONS AND EXPERIENCE

• Minimum 5 years' experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.
• Proven experience in operating model assessment, process mapping, and system analysis.
• Experience working across multiple business units or in decentralized environments.
• Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage.
• Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng
• Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis form industry recognised training institution

Competencies

• Analytical Thinking: Ability to make sense of complex environments and extract meaningful insights
• Stakeholder Management: Comfortable working with diverse business units, navigating sensitivities
• Process Modelling: Proficient in process modelling tools
• Data Analysis: Strong Excel skills; ability to interpret structured and unstructured data
• Documentation: Excellent written communication skills and attention to detail
• Communication: Strong interpersonal and presentation skills
• Facilitation: Ability to run structured workshops and elicitation sessions
• Initiative: Proactive in identifying gaps and pushing for clarity or completeness

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