Job Description

:

Bulk & Conferencing Consultant (Travel/Tourism)

Our client is Southern Africaxe2x80x99s leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Job Type: On-site | Foreshore, Cape Town

Requirements

Matric Qualification

Travel Diploma

Minimum 5 yearsxe2x80x99 experience with at least 4 being in a senior role in a similar organisation

Knowledge and work on the Amadeus GDS

Fully conversant with the paperless procedure

Advantageous for the role

Ticketing course

Super User course

Customer service course

SAM and AGM course

Responsibilities

Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc

Accurately complete all reissues and refunds

Complete Bulk and conferencing reservations and facilitate conferences were requested by Client

Ensure corporate fares are utilised

Limited QC rejections

Ability to accurately conclude multi-sector/round the world reservations

Alignment to all policies/procedures found on Dashboard and a full understanding of the SOP manual

Fully conversant with preferred partners of the company and client

Update all travellersxe2x80x99 profiles and assist junior staff

Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings and that no tickets are on the un-invoiced ticket list

All ECC charges invoiced out the following day and all vouchers correctly issued and mailed to the client and suppliers

Cost conscious for the company and the client

Understanding and adhering to the clientsxe2x80x99 travel policies and procedures as well as Client retention

Ability to handle pressure and volume and adhere to client turnaround times

Building and maintain multi- level relationship within the company



If you are interested, please apply via our website or email your CV to . Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in Malta (Europe) and Cape Town (South Africa).

Black Pen Recruitment