Job Description

Bulk & Conferencing Consultant: Travel (Cape Town, CBD)

This role encompasses effectively actioning the travel booking process on all levels, resulting in an efficient, effective and cost-conscious travel service delivery and ensuring the ongoing of all-encompassing viability of the company's division.

Requirements

- Matric Certificate / National Senior Certificate / Grade 12

- Diploma in Travel

- A minimum of 5 years' experience in a senior role in the travel industry

Required knowledge:

- Intermediate - advanced Fares course

- Ticket reissue course

- Ticketing course

- Super user course

- Customer service course

- Sound geographical knowledge

- Sound visa knowledge

- SAM and AGM course

- Amadeus

Duties and Responsibilities include, but not limited to:

Issuing, reissuing Tickets and Refunds

- Working knowledge on the Amadeus GDS

- Issue full domestic & international reservations including hotel, car, air, transfer, B&B, etc.

- Accurately complete all reissues

- Complete build & conferencing reservations

- Ability to complete all refunds accurately

- Ensure corporate fares are utilized

Quality Control (QC)

- Limited QC rejections

- Ability to accurately conclude multi-sector / round the world reservations.

Policies and procedures

- Align to all company policies and procedures found on the Dashboard

- Fully conversant with the paperless procedure

Standard operation procedures (SOP)

- Full understanding of the SOP manual

- Full alignment to the company SOP

Preferred partners and client profiles

- Fully conversant with preferred partners of both the company and the client

- Ability to form and maintain relationships with clients

- Update all travelers' profiles

Profit performance

- Ensure fees are correctly charged at the time of ticketing including invoicing and referral bookings

- No ticks to be on the un-invoiced ticket list

- All ECC charges invoiced out the following day

- All vouchers correctly issued and emailed to the client and supplier

- Cost conscious for both the company and the client

Client satisfaction

- Understand and adhere to clients' travel policies and procedures

- Ability to advise on solutions to problems

Inter-departmental business relationships

- Attend company meetings and functions / team building

- Build and maintain multi-level relationships within the company

- Networking and industrial related events

Job challenges

- Able to handle pressure and volume

- Offer consistent extra mile service whilst adhering the SLA

- Client retention

- Assist junior staff

- Would be required to facilitate conferences where requested by the client

Email your CV, Qualifications and Picture to wendyjobs@wcp.co.za

We would love to contact all our applicants, but due to the high volume of applications we are unable to.

Therefore, if you are not contacted within 2 weeks, please consider your application unsuccessful.

West Coast Personnel