Job Description

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the PD brand? An exciting and challenging opportunity has become available for a Store Manager and we would like you to join our team.

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company's standards and procedures.

Duties & Responsibilities

Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.

To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's, head quarter) to ensure business objectives are achieved and opportunities are maximised.

To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.

Attend to unique and individual shopping needs of each customer and always put the Customer first.

Handle customer complaints in a calm and professional manner.

Develop, motivate and inspire respective,dignified teams in an enthusiastic manner.

Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.

Schedule on ecotime attendance system(including but not limited to work, break and leave).

Ensure continuous training and development of all staff, and consistently carrying out training.

Scheduling and assigning employees and following up on work results

Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.

Minimise all controllable expenses and costs.

Protect company assets and minimise all shrinkage, damages and theft.

Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.

Retain records of all stock and financial transactions.

Conduct floor walks daily and initiate stockroom and overbin(SROB) stock replenishments and face-ups.

Work on retail system to order stock from local suppliers and from DC's by completing Gap management form.

Implement, monitor and enforce all SOP's.

Maintaining company merchandise and housekeeping standards.

Enforce effective and efficient implementation of all sales promotions.

Identify marketing opportunities and communicate to all relevant parties

Desired Experience & Qualification

Minimum Requirements:

Matric Certificate

Must have own reliable transport

Management Position for a minimum of 3 years within a Retail Environment

Working in plastics and homeware retail industry would be advantageous

Job Knowledge and Skills Required:

Sound understanding and application of financial management principles

Strong retail/FMCG background and understanding of merchandising and promotions principles

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of Customer service excellence

Knowledge of labour legislation and IR practices

Knowledge of competency based interviewing

Sound managerial skills

Results and target driven

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good verbal and written communication skills

Computer literacy

Essential Competencies

Executing, Leading and Supervising

Entrepreneurial and Commercial Thinking

Deciding and Initiating Action

Working with people

Analyzing

Coping with Pressures and Setbacks

Package & Remuneration Benefits:

Medical Aid

Provident Fund

Discretionary Bonus

Store Performance Bonus

Kindly note only applicants who meet the minimum requirements will be contacted.

Job Types: Full-time, Permanent

Pay: R13500,00 - R18000,00 per month

Work Location: In person

Application Deadline: 2025/06/20