Job Description

JOB PURPOSE

Reduce risk to the company and the customer through the effective audit and evaluation of skills, processes, systems and claims decision making in alignment with Industry requirements.

RESPONSIBILITIES

Quality Testing

Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.

Operational Compliance

Maintain and renew a deep knowledge and understanding of a wide variety of organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Quality Management System

Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Quality Management System; contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change. Ensure alignment between policy terms & conditions and industry norm as well as alignment between training material, customer communication (written, verbal), business philosophies, AS400 scripting, and policy terms & conditions.

Quality Testing Design

Develop and validate complex new test methods (scorecards) and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Performance Management

Priorities own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Remain up-to-date and informed on all changes within the company as well as new products developed within the company. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education.

Data Collection & Analysis

Collate and analyze data using pre-set tools, methods and formats for the analysis of key themes and trends.

Insights and Reporting

Prepare and coordinate the completion of various data and analytics reports.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• University Degree in Business Management or Similar (Advantageous)

EXPERIENCE

General Experience

5 or more yearsxe2x80x99 experience within TIH (Essential)

Telesure Investment Holdings