Bookings Clerk

Bookings Clerk Motor Industry

Somerset West, WC, ZA, South Africa

Job Description

Our dealership in Somerset West is looking for a Bookings Clerk to join our team.

Requirements:

Minimum Senior Certificate - Grade 12

2-3 years relevant industry experience

Fully Bilingual (English, Afrikaans) - a third SA language would be an advantage

Motor dealership industry experience is essential

Working Experience in the role of Bookings Clerk within a Dealership would be preferred.

Some mechanical knowledge would be a significant advantage

Good communication skills

Applicants must reside in the area

Duties will include, but are not limited to:

Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.

Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.

Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.

Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.

Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database.

Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.

Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.

Candidates to forward a detailed CV, including 3 contactable references, last 3 payslips and salary expectation, to: hr@mfcholdings.co.za

Job Type: Full-time

Work Location: In person

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