Job Description

Duties and Responsibilities

Capturing of manual payments on the system Validation of EFT payments that have missing information. Follow up on monies received with no documentation Follow up on documentation received with no payment Agree allocations from third party source documents to bank statements Provide administrative support to the Returns Department with regard to administration of payments received, online returns and liable person. Receive and escalate proof of payment of unknown deposits to allocate. Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated) Phone employers requesting proof of payment of unknown deposits Phone employers requesting permission to allocate payments Trace unallocated deposits and refer to Finance to allocate. Payment splits (reconciling lump sum payments to multiple branches) to different employer codes Compiling documents for refunds Allocation of payments received to the correct employer codes and periods Transferring of payments from one employer to the other

Knowledge/Experience/Skills/Requirements

Good verbal and written communication skills Ability to listen and give feedback Be able to persuade members to provide information required Must at all times be diplomatic and assertive Ability to work independently and accurately Must be a good team player and collaborate with team members Be able to deal with difficult members and resolve conflict Must have good analytical skills with attention to detail Good numeracy and calculation skills Good knowledge of SalesIogix, Excel, word and Outlook

Qualifications

Matric (standard 10) with Business Economics, Accounting, (Mathematics optional) will be an advantage 1 year experience 6 months to 1 year business administration working experience Computer literacy, Microsoft, Email, Excel Word * Studying towards a business administration short course will be an advantage