Job Description

Job Summary Bakery Technical Support Specialist Area; Cape Town Salary; Market-related Working Hours; 8am - 4pm Brief Description We are seeking a Bakery Technical Support Specialist to visit our milling customers and provide on-site baking support, troubleshooting, training, and product optimization. The role ensures customers achieve consistent quality with our flours and mixes, gathers feedback for continuous improvement, and partners with Sales and QA to drive customer satisfaction and retention. Minimum Requirements o 3-5+ years hands-on bakery experience in commercial/industrial or artisan settings (bread, rolls, buns; preferably also sweet doughs) o Demonstrated success standardizing recipes and processes across different equipment and environments o Experience conducting bakery trials, scaling formulas, and resolving product defects (volume, crumb, crust, shelf life) o Customer-facing or field support experience preferred (demos, training, or technical sales support) Qualifications Required o Formal baking qualification/certification or diploma in Baking Technology, Food Science, or related field o HACCP/GMP awareness; food safety and hygiene training o Advantageous: SAAFOST/SA Chamber of Baking or equivalent memberships; sensory evaluation training KPI's o Technical Troubleshooting: First-time-fix rate for issues; documented root cause and corrective actions closed within target timeline o Recipe and Process Optimization: Implement optimized formulas and process parameters (hydration, mixing energy, dough temp, proofing profile, bake curve) with measured performance gains o Collaboration and Feedback: Provide timely technical reports to QA/R&D/Sales; track product improvement suggestions and outcomes o Compliance and Hygiene: Adherence to customer site rules, GMP/HACCP practices; zero safety incidents o Coverage and Responsiveness: Visit frequency compliance by tier; response time to support requests; on-time completion of planned demos and trials o Education and Content: Develop and deliver training materials, SOPs, and quick-reference guides; number of staff trained and competency uplift o Cost and Efficiency: Optimize trial resource use; manage travel within budget; achieve targeted visit-to-impact ratio (retention/upsell leads generated) o Relationship Health: Increase customer retention and product usage; identify cross-sell opportunities and hand off qualified leads to Sales www.sp-int.co.za Find and follow Scholtz Partners International on all social media platforms #Bakery #Support #Barkerytechnicalsupport #customerservice #wheat #maize
Scholtz Partners International (Pty) Ltd
Pretoria
Professions
Recruiter
About
About us Scholtz Partners International (Pty) Ltd is a Recruitment Agency that bases our values on Trust, Honesty, and Respect. With over 20 years of experience, we offer individuals and businesses an opportunity to successfully integrate specialized talent into any workplace. Scholtz Partners International (Pty) Ltd is a true pioneer in Recruitment within South Africa and Internationally! A word from our CEO I would firstly like to take this opportunity to welcome both our clients and candidates to our business, Scholtz Partners International. As a Generalist Recruitment Agency that has been around since 2016 it has been a rewarding and unbelievable journey to get where we are now. It has been an honor and a privilege to be a part of a company that is run with the values of Trust, Honesty, and Respect and it is my goal to ensure this continues to be the foundation that this business is built and run on. We are very thankful and grateful to our existing clients for the opportunity you have given us to work with you and assist you in your recruitment services. We have learned so much from all of you and hope to continue growing and learning in the process of finding you the future super stars that will take your business to the next level. We are in your corner doing everything in our power to make sure you are as successful as possible as we understand that your success is our success. Thank you for your continued trust in us and it is my hope that we will walk a long road together. The Scholtz Partners International staff will know this saying as I say it almost too often, "Our candidates today can become our clients tomorrow". This is so true and with that being said it is important for our candidates who are seeking employment to know that you are so valued by us and we are and will do everything in our power to assist you should we have an open position that meets your experience. In my time in Recruitment, I have met so many amazing candidates, you are a massive part of our success, and thank you for your continued support. Please keep applying, don't give up and we hope you will know in your heart that Scholtz Partners International is doing its best to assist you in finding that dream job. Whether you are an existing client, a future client, or a candidate seeking employment we at Scholtz Partners International aim to provide you with a quality service and look forward to working with you.