Job Description

The Primary Data Intelligence Unit aims to advance the firm's collective data capabilities to drive evidence-based decision-making and unlock significant value in the Young World. Join our innovative team as the Technical Support Specialist, helping us deliver end-to-end quantitative and qualitative data solutions for collecting, managing, analysing, and visualising data using cutting-edge tools and methodologies.ABOUT GENESIS:In a world undergoing convulsive technological and political change, Genesis partners with key actors to deliver urgent, lasting impact in critical areas.Genesis, an impact firm founded, incorporated and headquartered in Africa, has worked in 46 African countries and more than 100 countries globally. Uniquely, Genesis is focused on the Young World the arc of countries with young populations stretching across Africa, the Middle East, South Asia and parts of Southeast Asia.By 2030 four in five children will be born in the Young World, making this region central to the future. With growing markets and young, productive populations, Young World countries have the most positive potential trajectory in the world. It is here that investments of all kinds will have the highest social and economic returns.Our job at Genesis is to help societies, governments and businesses across the Young World succeed at three fundamental historic transitions:Reconfiguring economies: creating income for large, rapidly urbanising youth cohorts within a global economy undergoing profound changesA human transition: a fundamental rethink of how societies, governments and markets can ensure the health and cognitive and social well-being of all those young people, including the most vulnerableA just climate transition: both to decarbonise and to manage the human and economic impacts of a global crisis they did not causeTo do this work, we are building a new type of impact firm.ABOUT PDI:PDI is Genesis Centre of Excellence for Data Intelligence. We deliver end-to-end quantitative and qualitative data solutions for collecting, managing, analysing, and visualising data using cutting-edge tools and methodologies. Our vision is for Genesis to become known throughout the Young World for data intelligence that drives decision-making and unlocks significant value.We are experts in data intelligence, offering comprehensive research project management services including: study design and sampling, data collection tool development, backend data management systems, fieldwork management, data quality and cleaning, and analytics. Innovation through technology is at the core of what we do, where we leverage a suite of powerful, integrated tech tools to implement projects. In addition, we seek to advance the collective capabilities in data intelligence across our company, offering technical support and capacity building opportunities to the wider firm.Location:

• Anywhere where Genesis has offices: Johannesburg, Abidjan, Addis Ababa, Cape Town, Nairobi, Lagos or London.
• You must already have the right to work in the location you apply for and be able to work during PDIs core operating hours SAST.

ABOUT THE ROLE:We are seeking a dedicated Technical Support Specialist to join our innovative team. This role is crucial in ensuring the seamless operation of our data intelligence projects and supporting our broader mission of advancing data capabilities across Genesis.The ideal candidate will be passionate about and have a propensity for technology, systems and data, eager to solve problems, committed to enhancing the user experience for our internal and external stakeholders, and aligned to our mission and vision.KEY RESPONSIBILITIES:

• Provide technical support for PDIs suite of integrated tech tools, ensuring efficient and effective use in data intelligence projects:

• SurveyCTO: Mobile data collection
• Airtable: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata: Data cleaning and statistical analyses
• GIS: Mapping and geospatial analysis
• Assist in the development and troubleshooting of data collection tools, backend data management systems, analytics and dashboards.
• Support the development of standards and guidelines around PDIs suite of integrated tech tools.
• Support the development and implementation of data quality and cleaning protocols.
• Conduct training sessions and workshops to build technical capacity within the team and across the wider firm.
• Troubleshoot technical issues and provide timely solutions to ensure project timelines are met.
• Document technical support processes and maintain detailed records of issues and resolutions.
• Support the team on project implementation when required.

KEY QUALIFICATIONS AND REQUIREMENTS:

• Integrity - as custodians of data quality for development projects, we value trust and transparency above all else.
• Masters degree or higher in Information Technology, Computer Science, Data Science, Economics, Public Health or related fields.
• At least 3 years of experience in data-driven work (quantitative and/or qualitative) in a technical position, including: data collection and management systems, analytics and visualisation.
• Proven experience with the same or similar stack of tech tools that PDI uses:

• SurveyCTO/ODK/Kobo: Mobile data collection
• Airtable/Relational database: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata/R/Python: Data cleaning and statistical analyses
• QGIS/ArcGIS: Mapping and geospatial analysis
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, with the ability to convey technical information to non-technical audiences.
• Experience with training and capacity building initiatives is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Tech-savvy individual excited to work with new digital platforms.
• Excellent written and verbal communication in English.

Genesis consultants carry a balanced combination of powerful intellect, strong technical skills, and a consulting character to match. Successful candidates for roles at Genesis:

• Are passionate, self-motivated and energetic problem-solvers
• Value integrity and exhibit ethical behaviour
• Are analytical thinkers and fast learners with an excellent academic record

How to Apply:

• Please follow the online application process on the Genesis career portal on our website and apply only via this platform.
• We cannot accept e-mailed CVs or other applications (for example, via LinkedIn or other job boards where we might advertise). We will only accept applications received via our ATS from the website career portal.
• To ensure a fair and equitable hiring process, we will not discuss vacancies outside the formal application process, including before applicants submit their applications.
• Your application will be considered primarily for this role. If you are interested in multiple roles, please submit your application for each position.
• Once you have applied through our career portal, you will receive a system-generated confirmation email confirming that your application has been received.
• NOTE: Please be advised that uploaded documents and attachments cannot exceed 4MB in total, as the system will not accept your application if they exceed 4MB combined.
• Communication will be limited to the shortlisted candidates only. If you do not receive feedback on your application within three (3) weeks, please consider your application unsuccessful.
• Genesis Analytics reserves the right to cancel or not proceed with an appointment for any advertised role.
• All appointments will align with Genesis Analytics Employment Equity Plan and Transformation Policies.
• All applications and personal information will be treated confidentially in accordance with all relevant legislation and regulations, including the Protection of Personal Information Act (RSA) and the General Data Protection Regulation (UK).

Genesis Analytics