Job Description

Job Summary Durban and Port Elizabeth
Permanent
Marked Related

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

AA candidates (Male and Female)

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement

Key Responsibilities:

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client

Qualifications Required:

• Senior Certificate Essential;
• A minimum of 2-4 year's audio visual experience;
• Strong knowledge of Audio Visual systems;
• AMX, Crestron and Clear One qualifications a strong advantage;
• Must have valid Driver's license.

Competencies:

• Good communication skills;
• Proof of technical skills;
• Able to handle immense pressure;
• Good time management essential;
• Good planning skills;
• Strong attention to detail is essential;
• Good in negotiating and persuading;
• Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;
• Deadline driven;
• Accurate and attention to detail;
• Able to multi-task;
• Organized;
• Honest and reliable;
• Analytical;
• Punctual;
• Solutions Driven.

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