Assurance Support Analyst/data Analyst
Job Description
Requirements:
Minimum Qualifications:
-ITIL Foundation, Relevant diploma /degree in statistics or analytics is highly advantageous.
Minimum Experience:
-3 years in a telecommunications or IT service delivery environment
Other Requirements
-Must be willing to work overtime, if required
Responsibilities:
SLA Reporting
-Draw incidents from FreshService, applicable to the client.
-Draw IP SLA criteria from IRIS
Trend Analysis
-Populating Trend Analysis spreadsheet
-Assist Assurance Engineers obtaining data from systems.
Teamwork
-Work with collegues to achieve overall team goals.
-Highlight problems and work with team to find solutions.
-Take personal ownership of problems.
Ad hoc Reporting
-Requested by Account Management/direct from clients/management internally
Service Review Meeting
-Conduct client presentations & assist Assurance Engineers on customer SLA meetings
Key Stakeholder Relationships
Internal
-NOC, Account Management, Supplier Relations Management; QA Management, Network OPS, Network Core, Projects
External
-Customers, Suppliers
Competency:
Knowledge
-Knowledge of Service Level Agreements
-Knowledge of IT industry
Skills
-Data mining and data analysis
-Microsoft Office (Advanced Excel and intermediate PowerPoint and Word)
-Strong written and verbal communication skills
Behavioral
-High level of accuracy
-Attention to Detail
-Strong Analytical Skills
-Ability to meet Deadlines.
-Time Management
-Organizational Skills
-Problem solving
-Stress tolerance
-Resilience
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Job Detail
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Job IdJD1264121
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned