Job Description

• Ensure that you inform customers of the minimum order value of R5000 if order is below minimum.
• Ensure all queries are handled in a timely matter by sending on to relevant e-mail address.
• Ensure all orders from your customers are mailed through to the relevant e-mail address.
• Monitor stock levels and keep back orders at a minimum.
• All short expiring products must be confirmed with your customers before supplying the product.
• Ensure that your customers are informed daily of xe2x80x98out of stockxe2x80x99 products on time and where possible offer your customers alternative products.
• Adherence to cut-off times will be strictly monitored (cut-off is 12h00 and to the warehouse is 13h30).
• Ensure that your back-orders are processed on a daily basis.
• Ensure that all your back-orders are sent out when stock arrives irrespective of the rand order value.
• Notify your Business Unit managers or your sales persons of short dated stock that customers are refusing to take.
• Ensure that you adhere to routing schedules.
• Ensure that all your same day, Saturday and special deliveries are authorized by the manager before sending.
• Ensure that your processing of orders is prioritized according to established daily routes to avoid costly urgent deliveries.
• Ensure that all your training is attended on a weekly basis if scheduled.
• Attendances for all your meetings are compulsory and please ensure that presence for training.
• Ensuring orders read in is accurate.

Qualifications, Skills & Experience:

• Minimum 3 years of experience in Customer Services.
• Good knowledge of SAP a must.
• Finance background beneficial.
• Strong planning and organizing skills.

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Merck & Co.