Job Description

Overview:

The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non-volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability to manage day-to-day operations, implement strategies, and ensure the team delivers high-quality hiring outcomes in a fast-paced environment.
The role includes people management, process improvement, candidate experience, compliance, and stakeholder engagement, while promoting the organization as an employer of choice.
Qualifications:

Qualification & Experience

Min 2 years' experience in leadership recruitment position (Essential) Proven experience working in a BPO environment (preferred) Advanced knowledge and hands-on experience in the full 360 recruitment lifecycle. (Volume & None Volume) Strong working knowledge of MS Office (especially Excel). Proficiency with ATS and recruitment systems. Matric or Equivalent (Essential)

Responsibilities:

Key Responsibilities

Manage the daily operations of the recruitment team, overseeing the end-to-end recruitment cycle. Maintain effective control of all aspects of people processes, including: absence management, 1:1s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment-related issues in line with policy frameworks. Support with strategic initiatives and recruitment campaigns across various business units. Attract, screen, interview and recommend placement of internal and external candidates for entry-level to experienced positions. Promote the organization's image as a desirable place to work. Refer applicants for job openings, conduct reference checks, administer pre-employment tests, and manage feedback to unsuccessful candidates. Assist with job advertising and job postings across platforms. Conduct exit interviews for candidates declining offers to provide insights for future improvements. Lead and support the team in developing and implementing new recruitment projects and solutions. Coach, guide, and support team members by sharing best practices and ensuring high standards of delivery. Create a highly engaging, inclusive, and motivating work environment. Identify areas of improvement and contribute ideas to enhance recruitment processes and outcomes. Handle difficult conversations and conflict situations with professionalism and empathy. Manage recruitment tools, databases, systems, and reports to track performance and outcomes. Deliver timely daily, weekly, and monthly recruitment reports. Ensure full compliance with company policies and relevant employment legislation. Carry out ad-hoc administrative duties as required.

Key Skills & Competencies

Excellent interpersonal and communication skills. High attention to detail and strong organizational capabilities. Ability to work under pressure and manage multiple priorities effectively. Flexible and resilient approach with a can-do attitude. Strong analytical and reporting skills. Proven ability to build strong stakeholder relationships internally and externally. Ability to inspire, motivate and guide a team toward achieving goals and KPIs. Strong leadership qualities with the ability to coach and develop high-performing teams.

Technical skills

Proficient in Applicant Tracking Systems (ATS) Strong command of the full Microsoft Office Suite (Word, Excel Outlook, PowerPoint) Familiarity with HRIS platforms Experience with job advertising platforms * Ability to extract, analyze, and present recruitment data and metrics