Job Description

Assistant General Manager xe2x80x93 Ultra-Luxury Boutique Hotel
Cape Town, South AfricaAn ultra-luxury boutique hotel set to open in Cape Town is seeking a highly experienced and hands-on Assistant General Manager to play a pivotal role in the pre-opening phase and ongoing operations. This individual will be responsible for overseeing the entire startup process, including sourcing, staffing, training, system implementation, and guest experience development.The ideal candidate must have a strong background in luxury accommodation and guest experience at the highest level, with recent experience in a high-end boutique hotel environment. As the second-in-command, this role requires a dynamic leader with a meticulous eye for detail, a passion for excellence, and the ability to execute a seamless luxury hospitality experience.Key Responsibilities

• Lead and oversee all aspects of the pre-opening phase, ensuring a smooth and successful launch.
• Manage staff recruitment, onboarding, and training, ensuring a world-class team is in place.
• Develop and implement operational systems, SOPs, and luxury service standards.
• Work closely with the General Manager and ownership to shape the guest experience and uphold the hotelxe2x80x99s boutique luxury identity.
• Ensure seamless accommodation and front-of-house operations, with a focus on personalised service and attention to detail.
• Oversee guest relations, ensuring all guests receive an exceptional and bespoke hospitality experience.
• Collaborate with vendors and suppliers to source premium products and services that align with the hotel's luxury positioning.
• Monitor financial performance, budgets, and cost control while maintaining the highest standards of quality.
• Oversee reservations and revenue management, ensuring optimal occupancy and profitability.
• Work closely with marketing and sales teams to position the hotel as a leading ultra-luxury destination.
• Ensure compliance with all health, safety, and regulatory standards.

Requirements & Qualifications

• Minimum of 5+ yearsxe2x80x99 experience in a leadership role within a luxury boutique hotel environment.
• Proven experience in a hotel pre-opening or restructuring project is highly advantageous.
• Strong knowledge of accommodation, guest experience, and front office operations at a high-end level.
• Exceptional leadership, team management, and training skills.
• A refined understanding of ultra-luxury hospitality standards, guest expectations, and personalised service delivery.
• Strong business acumen with experience in financial management, budgeting, and revenue optimisation.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to manage multiple projects simultaneously while maintaining an impeccable level of detail and service execution.
• A qualification in hotel management or a related field is essential.
• A valid driverxe2x80x99s licence and own vehicle are required.

To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.Candidates must be based in Cape Town and available for face-to-face interviews.

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