Job Description

**Kendrick Recruitment: Your Gateway to Exceptional Hospitality Careers** Are you a dynamic, guest-focused professional seeking an exciting opportunity in the heart of luxury hospitality? Kendrick Recruitment is thrilled to present an opening for an **Assistant Lodge Manager** at a prestigious 5* lodge situated on the outskirts of Grahamstown, Eastern Cape. This exclusive property offers a unique blend of natural beauty, world-class service, and unparalleled guest experiences. **About the Lodge:** Nestled amidst picturesque landscapes, our client's lodge stands as an epitome of luxury, offering guests an unforgettable escape into nature's tranquility. The lodge is renowned for its impeccable service, attention to detail, and commitment to creating cherished memories for visitors. **Key Responsibilities:** As the Assistant Lodge Manager, you will play a vital role in ensuring the seamless operation of the lodge and maintaining the highest standards of guest satisfaction. Your responsibilities will include:

• **Guest Experience:** Upholding the lodge's reputation for exceptional guest experiences, ensuring every visitor leaves with cherished memories.

• **Operational Excellence:** Collaborating with the lodge management team to oversee day-to-day operations, maintaining the property's pristine condition, and upholding service standards.
• **Team Leadership:** Providing guidance and support to the lodge staff, fostering a positive work environment, and leading by example to inspire exceptional service.
• **Guest Engagement:** Interacting with guests, addressing their needs, and ensuring personalized services, creating a warm and welcoming atmosphere.
• **Administration:** Managing administrative tasks, including reservations, guest inquiries, and feedback, ensuring accurate record-keeping and effective communication.
• **Training and Development:** Mentoring and training lodge staff, empowering them to deliver outstanding service and exceed guest expectations.

**Requirements:**

• **Previous Experience:** Proven experience in a managerial role within a luxury lodge or hotel setting, demonstrating strong leadership skills and a guest-centric approach.
• **Hospitality Passion:** A genuine passion for hospitality, dedication to excellence, and the ability to inspire others to deliver exceptional guest experiences.
• **Communication Skills:** Excellent verbal and written communication skills, enabling effective interaction with guests, staff, and management.
• **Organizational Skills:** Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks efficiently.
• **Flexibility:** Adaptability to a dynamic environment, willingness to work irregular hours, and a proactive attitude to handle various responsibilities.

**Package:** An attractive salary, along with live-in accommodation and additional benefits, will be offered to the successful candidate. If you possess the passion for hospitality, a commitment to excellence, and the drive to create extraordinary guest experiences, we invite you to apply. Join our client's esteemed lodge and become an integral part of a team dedicated to delivering unparalleled luxury and hospitality. Submit your CV and cover letter, detailing your relevant experience and enthusiasm for the role, and embark on a rewarding journey in the world of premium hospitality.