Job Description

Additional Information

Job Number

25175390

Job Category

Rooms & Guest Services Operations

Location

Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa, 2126

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Additional Information:

This hotel is owned and operated by an independent franchisee, Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


Support the Front Office Manager in the day-to-day operations of the department.

Supervise the Reception, Concierge, and Night Audit teams to ensure smooth and efficient service delivery. Ensure all guest interactions are handled professionally, promptly, and in accordance with brand standards. Assist with managing staffing levels, scheduling, and departmental rosters to meet operational and service needs. Maintain high levels of guest satisfaction by resolving guest queries and complaints effectively. Monitor and maintain cleanliness, accuracy, and functionality of all Front Office areas and systems. Support the implementation of training programs and staff development initiatives. Conduct spot checks on "O" status rooms and ensure accurate room status reporting. Assist in achieving departmental financial and service goals. Handle daily banking, float checks, and auditing tasks as required. Communicate effectively with other departments to ensure seamless guest experiences. Ensure compliance with company policies, procedures, and service standards. Promote teamwork, motivation, and a positive work environment within the Front Office team. Act as Duty Manager when required. Assist with reviewing Guest Voice feedback and implementing corrective actions where needed.
Matric (Grade 12). National Diploma in Hospitality Management or equivalent qualification (advantageous). Minimum of 2 years' experience in a Front Office Supervisory or Assistant Manager role within a hotel environment. Strong guest relations and service orientation. Excellent communication and interpersonal skills. Proficient in Opera, Micros, and MS Office (Word, Excel). Well-groomed, professional, and confident. Ability to lead by example and motivate team members. Excellent organizational and time management abilities. Able to work shifts, weekends, and public holidays. Knowledge of Front Office operations, including Reception, Concierge, and Night Audit.
This company is an equal opportunity employer.


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Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International.

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