Job Description

Job Advert Summary

The Onyx Apartment Hotel is seeking an experienced and dynamic

Assistant Front Office Manager

to join our team. The ideal candidate will assist in overseeing all aspects of the Front Office operations to ensure an exceptional guest experience from arrival to departure. This role requires strong leadership, excellent communication skills, and a passion for hospitality excellence.

Minimum Requirements

Minimum of 2-3 years of Front Office supervisory or assistant management experience in a hotel environment. Strong working knowledge of Opera Property Management System (PMS) -- essential. Excellent communication and interpersonal skills. Proven leadership and team management abilities. Strong problem-solving skills and the ability to handle guest challenges with professionalism and poise. High level of attention to detail, organization, and accuracy. Ability to work flexible hours, including weekends, evenings, and holidays.

Duties and Responsibilities

Support the Hotel Manager in the day-to-day operations of the Front Office, including Reception, Concierge, and Guest Services. Supervise, train, and motivate Front Office staff to deliver outstanding guest service and maintain brand standards. Ensure smooth check-in and check-out processes, efficient room allocations, and accurate billing procedures. Handle guest inquiries, complaints, and feedback professionally, resolving issues promptly to ensure guest satisfaction. Maintain effective communication and collaboration with all hotel departments to ensure seamless guest experiences. Assist with scheduling, performance reviews, and coaching of team members. Monitor front office financials, including cash handling, credit procedures, and daily reports. Support in implementing and maintaining hotel policies, procedures, and service standards. Oversee the maintenance of guest records and ensure data accuracy within the Property Management System (PMS). * Ensure front desk area is well-organized, clean, and fully equipped at all times.