Job Description

The purpose of this role is to manage the issuing, tracking and safekeeping of all computer and mobile assets within the organisation. The role ensures accurate record-keeping, proper storage, stock monitoring, and safe handling of IT assets to prevent loss, damage, or misuse.

Key Responsibilities

1. Asset Issuing and Returns

Issue IT assets to employees and maintain accurate records of all issued equipment. Complete required documentation, obtain relevant signatures, and ensure documents are securely filed. Process new asset applications in line with internal procedures. Receive returned assets, evaluate their condition, and arrange for repairs and/or cost recoveries where
applicable.
Conduct technical inspections on new assets before issuance to confirm they are in good working condition.

2. Asset Storage, Control and Safeguarding

Store IT assets safely and protect from loss, theft, or damage. Maintain the asset storeroom in an organised manner to enable efficient identification and location of assets. Monitor asset stock levels and notify relevant managers where replenishment is required.

3. Asset Record Management

Update the IT Asset Management System to reflect changes in asset status (issued, returned, repaired,
written-off, etc.).
Maintain accurate and fully completed asset register entries. Adhere to all required guidelines and policies for asset management activities. Provide asset-related reports as requested by relevant stakeholders.

4. Repairs, Vendors and Service Providers

Arrange repairs for damaged assets and track progress to completion. Monitor supplier and service provider performance against agreed SLAs. Liaise with vendors to ensure timely, efficient service and resolution of asset-related issues.

Key Measurement Outputs

1. Asset stores are well-organised, secure and accurately maintained.

2. Asset issuance and collection are processed efficiently and documented correctly.

3. Asset management system is consistently updated with accurate and timely information.

4. Vendor and repair activities are managed effectively to ensure minimal service disruption.

5. Accurate and timely reports.

6. Clean audit.

Expertise & Technical Competencies

a) Planning & Organising

Is relied on to help others plan and organise their workload. Effectively uses advanced time management processes to deal with high workload and tight deadlines. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient
use of time and resources.
Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and replanning.

b) Written Communication

Understands that different writing styles are required for different documents or audiences. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing
notes.
Reviews others' documents for clarity and impact. Has a solid mastery of writing principles such as grammar, sentence construction etc.

c) IT Support

Contacts end-user / customer to follow up on services and/or solutions to ensure that their needs have been
correctly and effectively met.
Understands issues from the end-user/customer's perspective. Keeps end-user/customer up-to-date with information and decisions that affect him/her. Monitors services provided to end-user / customer and makes timely adjustments as required. Proposes new, creative and sound alternatives to improve technical services. Uses advanced techniques in solving technical problems.

d) Reporting

Designs / customises reports to meet user needs. Prepares complex or tailored reports, gathers information from a variety of sources, analyses and includes
in a report.
Keeps standard reports under review and proposes improvements to meet user needs.

Minimum Qualification

1. A National Diploma in IT, Administration, Supply Chain Management or related field (NQF 6).

Minimum Experience

1. A minimum of 3 years' experience in Asset Management or stores management.

2. Basic technical ability to check the asset's working condition

3. Strong asset management background

4. Strong written and verbal communication skills required.

5. Ability to multi-task and prioritize with great initiative and can-do attitude.

6. Ability to grasp new technologies quickly.

7. Proficiency in MS Word, Outlook, Excel at intermediate level.

Required Personal Attributes

a) Customer Service Orientation

Tries to understand the underlying needs of customers and matches these needs to available or customised
products and services.
Adapts processes and procedures to meet on-going customer needs. Utilises the feedback received by customers, in order to develop new and/or improve existing services/products that relate to their on-going needs. Thinks of new ways to align DBSA's offerings with future customer needs.

b) Self-awareness and Self Control

Withholds effects of strong emotions in difficult situations. Keeps functioning or responds constructively despite stress. May apply special techniques or plan ahead of time to manage emotions or stress.

c) Strategic and Innovative Thinking

Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.

d) Driving delivery of results

Sets challenging goals that will have a significant impact on the business or support the organisational strategy. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.

e) Teamwork & Cooperation

Acts to promote a friendly climate and good morale, and resolves conflicts. Creates opportunities for cross-functional working. Encourages others to network outside of their own team/department and learn from their experience.

f) Integrity

Takes pride in being trustworthy, serves all equally , respects others and embraces diversity. Is honest in all relations (internal/external relations).

g) Attention to Detail

Double-checks the accuracy of information or work. * Ensures that the work produced doesn't contain any errors.