Job Description

Position Description:

The Foschini Group (TFG) is the leading retailer in South Africa with an international footprint.

With stores located in prime shopping centres in Southern Africa, the Jewellery Division offers a range of exceptional quality jewellery.

We are looking for someone who is passionate about our brands, has the relevant experience, knowledge and attributes to join a leading retailer.

As an Area Manager, you will be expected to drive customer service, achieve financial goals, and lead the store teams by building the best teams capable of achieving business expectations.

Your key areas of responsibilities will include:

• Overseeing a number of Jewellery stores by partnering with different stakeholders, including operations, store and support teams to achieve business results
• Ensure a culture of exceptional customer service is consistently achieved by implementing and monitoring our customer experience strategy and standards within the area
• Achieving business results by driving and analysing store performance, maximizing traffic trends, and holding teams accountable to deliver on KPIxe2x80x99s xe2x80x93 including turnover, new accounts, and rewards programmes
• Optimise business results by effectively managing stock and operational campaigns
• Lead, inspire and motivate a team that consistently focuses on our brand, execute all operational functions and run fiscally responsible stores.
• Recruit, develop, manage and coach high-performing teams who achieve business results
• Be a Brand Ambassador to drive brand awareness and build customer loyalty

Personal attributes and experience:

• Proven experience operating at an Area Manager level (minimum of 3 years)
• Ability to manage a number of store operations within an area
• Ability to build and maintain strong, business partnerships with leaders at all levels.
• A leader who develops, inspires, motivates and drives high performing teams
• Ability to link competitive trends in order to influence business partners and share key product and market opportunities
• Skilled problem-solver who applies rigorous logic and methods to find meaningful solutions
• Ability to communicate effectively at all levels.
• Passion for delivering exceptional customer service
• Leads with integrity
• Adaptable and able to manage change effectively
• Ability to work a flexible schedule to meet the needs of the business including weekends

Preference will be given to candidates from designated groups in terms of the Employment Equity Act

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