Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Qualifications

Oracle CSS Customer Success Services

In CSS Customer Success Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirementsxe2x80x94helping them maximize their investment, minimize risk, and achieve more.

https://www.oracle.com/support/advanced-customer-services

Who are we?

CSS Customer Success Services (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oraclexe2x80x99s key customers helping them to maximize their Oracle Cloud and on-prem investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.



We are looking for a Functional eBS engineer who will be responsible for Oracle Applications Technical Lead and will provide management oversight and hands-on expertise supporting Oracle Cloud implementation projects. The Technical Lead will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients.

In terms of technical skills:

• Qualified candidates must have a BS or BA degree in Business, Technology, or an equivalent degree
• Experience with integrations across ERP, SCM, and HCM applications on-prem- SaaS
• 10+ years of experience in Oracle ERP Integration Architecture/Development with at least 3 years of Oracle Integration Cloud (OIC)
• Experience with Web Services (REST, SOAP, Oauth, SSL)
• Experience with Oracle PaaS (Platform as a Service)
• Report Development expertise in OTBI and BIP
• Experience leading remote/offshore/nearshore teams
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As an integral part of a global Organization, the Functional eBS engineer will be working within an international environment with colleagues around the globe and contribute to global technology-driven initiatives or innovation programs for continuous service improvements.

• As a Functional eBS engineer in Oracle CSS you will
• Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Oracle Technical Applications Consultants (Integrations and Reporting). The role will be a mix between leadership and hands-on technical/functional guidance of projects.
• Lead the definition of the technical components (Reports, Integrations, Conversions, and Extensions) and define the delivery approach
• Provide hands-on leadership support via the development of prototypes and reference implementations
• Manage the implementation of technical solutions in Oracle ERP Cloud Application modules to support functional business requirements
• Provide guidance and advice to technical developers to help them improve their technical and professional skills
• Review technical solutions and code to ensure adherence to best practices and to help the team achieve industry-leading quality and performance of objects
• Contribute to continuous Peloton delivery process improvements and intellectual property
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Assess and analyze customers' business needs to make sure that Oracle solutions meet the customerxe2x80x99s objectives.
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customers and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer's requirements.
• Maintain the Oracle Solution to make sure the customer demands and needs will be met. Platforms for Oracle solutions are on-premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
• Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.
• Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• To summarize - helping to use and take the best advantage of all the value our company offers to our customers.

Job Requirements, Skills and Qualifications

• +10 in delivering Oracle solutions and/or transformation programs ideally using cloud technologies.
• Applicants are required to read, write, and speak English.
• You may be required to deliver services both remotely or onsite depending on business requirements.
• You have experience acting as a specialist, developer or similar with cloud solution design, development and delivery.
• You are proficient in designing and developing Oracle cloud solutions.
• You have excellent analytical, problem-solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
• You have a positive, resilient, and creative attitude with an open and agile mindset in front of challenging situations.
• Driven to take Innovative proposals and make them mature solutions.
• You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• You think out of the box, and you are creative with solutions.
• You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
• You act as a positive influence on those around you and motivate others toward success.
• You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.

About us

We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. Itxe2x80x99s when everyonexe2x80x99s voice is heard and valued, that we are inspired to go beyond whatxe2x80x99s been done before. Thatxe2x80x99s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle