Job Description

JOB PURPOSE

Implement, maintain and enhance solutions to ensure system availability.

KEY PERFORMANCE AREAS

Business Application Support & Maintenance Administer, configure, and maintain business applications to ensure optimal performance and availability. Analyse and resolve user-reported issues related to business solutions, ensuring minimal disruption to business operations. Perform routine system checks and maintenance to ensure the business system operates in an optimum condition. Troubleshoot and provide support for web-based and client-server applications across various IT environments (e.g., Production, Staging, Testing). Install, administer, and test software patches, updates, and upgrades to maintain system integrity and performance.

System Development & Enhancement

Analyse user requirements and develop programs, reports, and solutions to meet business needs. Automate manual processes to improve operational efficiency and accuracy. Facilitate the enhancement and optimization of databases to support evolving business requirements. Conduct research and implement new tools or techniques to enhance systems and databases.

Project & Change Management

Support IT and business projects that focus on improving business processes and implementing changes in business practices. Participate in system testing, deployment, and change management activities to ensure seamless implementation. Provide input on system integration, data governance, and internal control processes during project execution.

Stakeholder & Vendor Management

Build and maintain strong professional relationships with internal departments, users, and external service providers. Engage with external stakeholders and third-party vendors to discuss findings, gather information, and resolve issues. Coordinate and supervise external consultants to ensure the quality and timely delivery of solutions. Conduct on-site inspections of service providers' systems and databases to ensure compliance with service level agreements.

Data Governance & Compliance

Provide input and advice on data governance, data integration, and system control best practices. Identify system shortfalls and inefficiencies, recommending improvements to enhance data quality and system performance. Ensure all system changes comply with organizational policies, standards, and regulatory requirements.

Documentation & Knowledge Management

Create, maintain, and update system documentation, including system configurations, process flows, user manuals, and technical guides. Document service records, issue resolutions, and application configurations for knowledge sharing and future reference. Contribute to the development of standard operating procedures (SOPs) for system support and maintenance activities.

Continuous Improvement & Innovation

Continuously identify areas for system, process, and service improvement to drive operational efficiency. Research emerging technologies and trends to propose innovative solutions that align with business objectives. Proactively recommend and implement improvements to ensure applications meet current and future business needs.

EDUCATION, SKILLS AND EXPERIENCE

Relevant ICT National Diploma Relevant recognised ICT certification Qualifications in anti-money laundering, compliance management and or forensics would be advantageous Minimum 3 years relevant technical experience ITIL Foundation ICT systems experience Minimum of 3 years working SQL experience Minimum of 3 years Financial Industry Experience would be advantageous Min 2 years' experience on Windows server (2003/2008) administration Insight into trends associated with organised crime, drug trafficking, money laundering, fraud and terror financing Excellent communication skills (oral and written) Strong project management skills * An intermediate to advanced level of computer literacy, including MS Word, MS Access, MS Project; MS Excel, MS Visio and MS Power Point