Job Description

Company Description
At De Beers Group our purpose is to Make Life Brilliant.
We're the world's leading diamond company - a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.
If you enjoy uncovering insights, solving problems, and helping diverse teams plan and achieve their goals, this role could be a great fit for you. With strong analytical thinking, you communicate effectively across all levels, simplifying complex ideas and making them accessible to a wide audience.
Come and be part of our team. We're shaping the future of a global business with an innovative mindset and a fascinating product.
In return, we provide you with the space and support to grow and achieve your ambitions.

The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.
The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.
Key Responsibilities:

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge and Experience Required:

• 2-3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills:

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information
Who We Are: De Beers Group - DBSSSA
De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).
We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us.
We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.
Our Values:
Put Safety First - We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.
Be Passionate - We are exhilarated by the product we sell, the challenges we face and the opportunities we create.
Pull Together - Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.
Build Trust - We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.
Show we Care - The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.
Shape the Future - We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.
Closing date: 19 September 2025

Skills Required