Job Description

Purpose of the role: Reporting to the Applications Manager, the post involves assisting the Applications Manager and support the performance and service of all business applications (to include but not limited to: MS Dynamics Nav, IVS, Paragon, SQL reporting, Phixflow, Kofax, interfaces & portals and bespoke software) to ensuring that service levels are achieved. The post provides IT technical support to the business maintaining good levels of service via the service desk application and offering super user advice where required. The post will aid with the implementation for application developments, application audits and integrity checks, change management of the application suite using best practice and best of breed protocols. Qualifications, Training and Experience:

• A scientific/numerical background in a discipline with quantitative content or with experience in an IT environment with evidence of relevant skills.

• Experience translating customer requirements to changes

• Ability tracking and implementing changes and feeding back to the customer.

• Experience in an Applications Maintenance/ Application development team or field

• Experience with the Application life cycle (patches/config change/hotfix)

• Strong team player with drive, enthusiasm and a xe2x80x98can doxe2x80x99 attitude.

• The ability to communicate with staff at all levels of the business at a technical level to deal with and manage incidents.

• A good customer service ethic as this is a customer facing role.

• Prior knowledge of Microsoft Dynamics Nav or other ERP systems

• Strong Microsoft Office skills to include Excel, Outlook, Word.

• ITIL Foundation (V2 or V3).

• A basic understanding of SQL Server 2008 and some knowledge of T-SQL

• Knowledge of core technologies including, .Net, Windows Server, Office applications and reporting technologies.

• Knowledge of release based application development and the development lifecycle.

• Working experience of the Data Protection Act 1998./ Experience in an environment handling secure data.

Working Hours - Cover core UK hours as required - Provide out of hours standby cover on a rotational basis - Work overtime when required and approved - Be willing to work some SA public holidays in return for overtime remuneration or time in lieu Job Types: Full-time, Permanent Ability to commute/relocate:

• Century City, Western Cape: Reliably commute or planning to relocate before starting work (Required)