Job Description

Job Role/Title: Applications Analyst Junior Reporting To: Job Type: Full Time Location: Cape Town,South Africa Hours Core UK Operational Hours Purpose of the role: Reporting to the Applications Manager, the post involves assisting the Applications Manager and support the performance and service of all business to ensuring that service levels are achieved. The post provides IT technical support to the business maintaining good levels of service via the service desk application and offering super user advice where required. The post will aid with the implementation for application developments, application audits and integrity checks, change management of the application suite using best practice and best of breed protocols. Accountabilities & Activities

• The first point of escala on for applica ons support service requests monitoring the applications service queue to a satisfactory standard and escalating where required and appropriate to ensure good service and that requesters are kept informed.
• To provide support to the Applica ons Manager in the following key ITIL processes: o Incident Management: to ensure incidents are recorded, tracked and closed, and that reasonable repor ng is available on those incidents o Problem Management: to understand and analyse the incidents being raised so as to iden fy and address root cause and trends of incidents o Change Management: to manage the applica on estate within the business ensuring changes are effec vely and appropriately implemented
• Aid in the continual development and improvement of all business applications suggesting solutions to known problems where appropriate.
• Produce technical reports and management information where required.
• Carry out daily checks to monitor applications services.
• Provide support and training to the businessxe2x80x99 application users.

Qualifications, Training and Experience:

• A scientific/numerical background in a discipline with quantitative content or with experience in an IT environment with evidence of relevant skills.
• Strong team player with drive, enthusiasm and a xe2x80x98can doxe2x80x99 attitude.
• The ability to communicate with staff at all levels of the business at a technical level to deal with and manage incidents.
• A good customer service ethic as this is a customer facing role.
• Strong Microsoft Office skills to include Excel, Outlook, Word.
• ITIL Foundation (V2 or V3).
• A basic understanding of SQL Server 2008 and some knowledge of T-SQL
• Knowledge of core technologies including, .Net, Windows Server, Office applications and reporting technologies.
• Knowledge of release-based application development and the development lifecycle.
• Working experience of the Data Protection Act 1998.

Key Attributes:

• Strong wri en and oral communica on in English is a must.
• Strong presenta on skills are considered an asset.
• Strong and proven troubleshoo ng ability in a large scale, fast-paced opera ons environment.
• Demonstrated ability to work independently and manage me to support mul ple high-priority objec ves simultaneously.
• Ability to make mely and sound decisions under condi ons of uncertainty and / or stress.
• Ability to design solu ons and develop plans that are appropriately comprehensive, realis c, and effec ve in mee ng the stated goals of both the company and its customer base.
• Ability to manage client and management expecta ons, keeping all stakeholders informed about projects and / or incidents.
• Ability to adjust plans to respond to changing business priori es. People Skills - Ability to work collabora vely within a team sharing ideas and gaining consensus on a proper solu on.
• Effective and personable communica on with customers and vendors to achieve desired results.
• Ability and desire to mentor teammates on areas of exper se, helping raise the collec ve knowledge of the team xe2x80x93
• Desire and drive to a ain results and closure on issues even if faced with resistance & reluctance.
• Reliability and commitment to ge ng the job done (including a er hours as required

Working Hours - Cover core UK hours as required - Provide out of hours standby cover on a rota onal basis - Work over me when required and approved - Be willing to work some SA public holidays in return for over me remunera on or me in lieu. Job Types: Full-time, Permanent Ability to commute/relocate:

• Century City, Western Cape: Reliably commute or planning to relocate before starting work (Required)