Ensuring team productivity and performance in line with agreed standards
Ensuring service delivery to relevant departments
Leading 1st line service desk employees to ensure optimal service delivery
Ensuring 2nd line Service Desk employees are performing in line with agreed standards
Degree or Diploma in Information Technology or related
Minimum 3 Years experience in a similar role, managing 1st and 2nd Line Support Consultants
BMC Remedy or similar software package experience
Between 3 - 5 Years
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