Job Description

In this roles you will be responsible for managing safari booking requests from travel agents, creating detailed and personalized itineraries, and ensuring exceptional service delivery from enquiry to post-travel feedback.
Candidate Requirements:

• 10-15 years experience in the hospitality & tourism industry
• Experience in, and knowledge of Safari Sales is required (of East Africa Safari Sales is an advantage)
• Good understanding of the safari tourism industry
• Experience in dealing with and delivering on western business demands
• Experience with travel & reservation systems
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales and communication skills
• Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment
• Experience in handling demanding situations and the ability to work well under pressure
• Experience in and willingness to handle issues outside of office hours when required

Candidate Responsibilities:

• Handling of safari requests from agents with planning, costing and accurate information within the required turnaround time
• Meet and exceed individual, team and company targets
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles, and activities that make up the safari
• On confirmation complete the safari file with all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Always looking for ways to increase sales and playing an active role in increase the performance of the sale team
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues during peak or leave times

This is a live-out role.

Skills Required