Aftersales Service Supervisor

Johannesburg, Gauteng, South Africa

Apply On Company Site

Duties include:

Responsible for the coordination and supervision of the work of the relevant personnel in the group to ensure that the group completes its work on time.
Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions. Lead and develop the after-sales service team.
Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.
Technical support, including general maintenance technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance.
Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation.
Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on site.
Responsible for following up on client customer complaints and negative news.

Minimum Requirements:

Diploma or equivalent qualification certificate
5 years or above automotive Marketing and Aftersales Service Management experience
OEM experience is essential

Skills
After Sales Management Service Supervising
Industries
Customer Services Management Sales

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.