Job Description

Business unit, Department, Reporting

Business Unit:

CPS

Department:

Field Services & Other

Reports to:

Administration Supervisor Core Description

Responsible for ensuring that all Customer Billing for all Maintenance and Project type incidents is prepared and submitted for invoicing for all relevant clients. Key Deliverables / Primary Functions

Timeous execution of the initial Billing related responsibilities, ensuring adherence to the established processes, i.e.

Extracting closed incidents from the system to create the relevant Billing Schedules (Chargeable, Cabling, Hardware and Projects);

Costing of incidents;

Verifying that no billing is duplicated or omitted;

Ensuring that the previous month's incidents are billed in the current month;

Accurately costing the 'activities' on the system for all closed incidents.

Accurately preparing the Client Billing Spreadsheets based on accepted quotes and updating the relevant quote tracking report; ensuring to obtain supporting documentation, i.e. quotes, orders and stamped Incident Reports, etc., where necessary.

Diligently receiving back and investigating any queries raised by the client/s.

Preparing reconciliations for submission to the Customer.

Submitting the relevant Billing Spreadsheets to the Accounts Department for invoicing to be raised. Thereafter ensuring submission of relevant documentation to the clients, along with prepared invoice/s.

Keeping records of all Billing and verifying recorded transactions, reporting irregularities to Management. Core Functional Skills & Capabilities Attention to detail Microsoft Office Microsoft Excel Communication Teamwork Core Behavioural Competencies Following instructions & procedures Writing and Reporting Working with people Coping with pressures & setbacks Culture Match Job Match Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

Minimum 2-years' administrative experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Full-time Office Based position. Non-Billable