Job Description

About the Role

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We are seeking a smart, well-spoken and detail-oriented professional to support our client with a blend of administrative, billing, customer service, and general finance tasks. This role requires someone proactive, organised, and comfortable engaging with customers in a professional manner.

Key Responsibilities

Administration:

+ Manage day-to-day administrative tasks such as scheduling, filing, and data entry.
+ Maintain accurate records and documentation.

Billing & Finance Support:

+ Prepare and process invoices.
+ Track payments and reconcile accounts.
+ Assist with expense reports and general financial administration.

Customer Service:

+ Handle incoming queries via phone, email, or other platforms.
+ Provide prompt, courteous, and effective responses to customer needs.
+ Follow up on outstanding issues to ensure resolution.

General Support:

+ Assist management with ad-hoc tasks.
+ Contribute to process improvements and workflow efficiency.

Qualifications & Skills

Previous experience in administration, customer service, or finance-related roles. Strong communication skills (verbal and written). Tech-savvy with good knowledge of MS Office / Google Workspace. Basic understanding of billing processes and financial admin. Organised, reliable, and able to prioritise multiple tasks. Professional, approachable, and confident when speaking with clients.

What Were Looking For

A candidate who is:

Smart and quick to pick up new systems. Well-spoken and professional in communication. Flexible and willing to handle both routine and varied tasks. * Driven to support the team and ensure smooth operations.