Job Description

Job Introduction

21 days leave


Private Medical allowance


8% company pension contribution (3% from the individual)


Performance related bonus up to 15% (for permanent roles)

Job Introduction

To provide a centralised administration support service to all MPS Members and divisions ensuring service delivery excellence for members which is trusted and valued

Main Responsibilities

Operational

Support the development and delivery of the Administration Services plan and strategy to an agreed standard Comply with applicable professional ethical guidance and all relevant internal and external rules, policy and procedures, including those relating to Health & Safety, Data Protection, IT security and all those contained in Staff Handbook. Meet key performance targets, quality standards and financial targets

Member

Manage informal complaints and expressions of dissatisfaction from members in accordance with policy standards Continuously improve ways of working and contribute to divisional / MPS-wide continuous improvement projects aimed to drive operational efficiency and great member experience and outcomes Deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities.

The Ideal Candidate

We are looking for candidates with high levels of accuracy and attention to detail. The role also requires the ability to investigate and analyse information containing both legal and medical/dental terminology.

Diversity & Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.