Job Description

Job Title: Sales Admin & Client Coordinator
Location: Remote (South Africa preferred)
Type: Full-time, Remote, Offshore
About the Role
We're a heart-led, service-driven team supporting clients through one of the most meaningful moments of their lives--weddings. From personalized coordination to beauty services, we're committed to creating a seamless and joyful experience.
We're looking for a Sales Admin & Client Coordinator to join our growing team. If you're someone who thrives in a supportive, detail-oriented role, enjoys connecting with people, and brings emotional intelligence to every conversation, this could be the perfect fit.
Who You Are
A warm and empathetic communicator who builds trust with ease
Comfortable navigating emotionally nuanced conversations, especially over the phone
Exceptionally organized and consistent with follow-ups and communication
Proactive, self-motivated, and a true team player
Experienced in sales support or client-facing coordination roles
Passionate about weddings, hospitality, or crafting exceptional client experiences
Key Responsibilities
Client-Facing & Sales Coordination
Respond promptly to new inquiries with customized proposals
Follow up with leads via email, text, and phone based on their stage in the sales funnel
Manage incoming calls with a warm, consultative approach
Maintain a clear, organized inbox and ensure timely forwarding of planning-related emails
Participate in internal meetings and support team collaboration
Lead Management & CRM Updates
Input and manage leads from platforms like The Knot, Wedding Wire, Zola, and others
Keep CRM (e.g., Honeybook) up to date with lead statuses and sales tasks
Track and archive proposals, completed projects, and no-response inquiries
Input sales KPIs into centralized tracking systems
Sales Support & Platform Management
Update company profiles across lead-generation platforms
Send proposals and follow-ups to clients and planners
Ensure smooth hand-offs to operations once clients are booked
Requirements
3-5 years of experience in sales administration, coordination, or client support
Strong verbal and written communication in English
Confident managing phone and video calls with clients
Able to work independently in a remote, collaborative team setting
Experience with CRM platforms (Honeybook a plus)
Previous experience in weddings, events, or hospitality is an advantage
Why This Role Stands Out
This is more than just a support role--it's a chance to help people celebrate love with ease and beauty. You'll play a meaningful part in guiding clients through a process that can feel overwhelming, bringing structure, compassion, and care. If you love making others feel supported and appreciated, we'd love to hear from you.
How to Apply
Send your CV along with a brief introduction telling us why this role speaks to you and what makes you a strong fit.

Skills Required